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Full-time Key Account Manager

at Neotel South Africa in Midrand


Job Title: Key Account Manager RL16

Key responsibilities

Knowledge of the Telecommunications Industry
Ability to understand clients business to anticipate their needs so as to provide sound technical solutions
Optimise results from on-going assessment with the objective of creating client loyalty and guaranteeing future sales;
Understand competitor services in the market
Analysis of the client’s profitability so as to implement appropriate sales actions;
The ability to engage on a consultative selling and business solution crafting approach;
Secure, develop and maintain client relationships and become a strategic partner with assigned accounts by consulting with a high degree of industry expertise and knowledge, raising the level of contact and staying visible within the account;
Expand our market share of wallet within assigned accounts by developing and following specific account plans and by providing customers with creative and mutually beneficial proposals and ideas;
The ability to negotiate with and sell to senior-level executives, management and staff within the assigned accounts;
Assist with the preparation of contractual agreements and ensure terms are adhered to;
Effectively solve problems and manage risk to ensure achievement of targets;
Prepare presentations, proposals, account plans, contact reports as necessary;
Evaluate and document partnerships, ensuring all activity is recorded accurately on the CRM Tool SFDC;
Provide reports and analysis as required;
Monitoring all aspects of the Neotel service in respect of the client and taking action to resolve any issues without delay;
Representing the client’s interests within Neotel to ensure that service adjustments are made where necessary;
Ensuring that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
Ensuring all clients understand the services on offer from Neotel
Managing a range of customer projects at any one time.
Advising on changes and trends in the marketplace and the activities of competitors.
Contacting clients to maintain relationships and identify new business opportunities.
Monitoring the day to day performance of each account within a portfolio.

Requirements, Experience and Attributes

The ideal candidate for this post should have the following:

Qualification and Skills:

It is essential that the jobholder is in possession of a driver’s licence.
Grade 12 or related post graduate degree / diploma or appropriate NQF level qualification in Commerce field.

Experience:

3-5 years’ experience in a similar role with specific experience in new sales, up-selling and key account management
To have experience of successful liaisons with both customers and suppliers
Evidence of sales achievement
Results orientated
Solutions crafting approach
Mature approach to business, customers, problem resolution, conflict and management

Attributes

Team player
Good planning and prioritising skills to manage a varied and pressurised workload while focusing on the "Big Picture"
Diplomatic and persuasive, able to build objective lines of argument/rationales for action and present viewpoints assertively
Proven track record of delivering creative solutions to overcome obstacles and enhance profitability
Ability to network with, and influence senior people both internally and externally in order to achieve a pre-defined outcome
Understands and applies commercial and financial principles to improve performance.
Focuses on the achievement of financial targets and views issues in terms of costs, profits, markets and added values.
Sees beyond immediate sphere of influence and is aligned to Neotel's overall objectives


PLEASE SUBMIT ALL COMPLETED CURRICULUM VITAE TO HUMAN RESOURCES AT

recruitment@neotel.co.za OR TO FAX NUMBER 011 585-3005.

Applicants must quote the relevant circular reference number and which position they are applying for. Applications must reach the HR Office, by no later than close of business on Tuesday,13 August 2013.


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Published at 08-08-2013
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